Digital Transformation in Operations Management

Digital transformation in operations management: Fundamental change through agency reversal

Spyros Angelopoulos, Elliot Bendoly, Jan Fransoo, Kai Hoberg, Carol Ou, Antti Tenhiäläan

The emergence of digital technologies across all aspects of operations management has enabled shifts in decision making, shaping new operational dynamics and business opportunities. The associated scholarly discussions in information systems and operations management span digital manufacturing, the digitalization of operations management and supply chain management, platform outcomes, and economies of collaboration. For such changes to be successful, however, there is a need for organizations to go beyond the mere adoption of digital technologies. Instead, successful changes are transformational, delving into digital transformation endeavors, which in turn can enable operational improvements in organizational performance, lead to structural changes in operations processes, and may result in new business models being deployed. Our aim here, thus, is to provide an epistemic platform to advance our understanding of how such endeavors, including the adoption of digital technologies, business model innovations, and innovations in collaboration mechanisms and methods of operations improvement, can affect various aspects of operations management.

Suggested citation: Angelopoulos, S., Bendoly, E., Fransoo, J., Hoberg, K., Ou, C.X.J., and Tenhiälä, A. (2023). “Digital transformation in operations management: Fundamental change through agency reversal”, Journal of Operations Management, 69(6), 876-889, DOI: 10.1002/joom.1271.